Tech support

RMA module

RMA (Return Merchandise Authorization) is a numbered authorization to allow the product return.

To return a product for repairing or replacement, download the RMA module, print it and fill it, pointing:

  • Your reference data
  • Instrument model
  • Serial number
  • Description of the problem and probable cause
  • Forwarder to be used for shipping back to You the repaired product

After having filled RMA module completely, send it to us via fax together with the pro forma invoice (if required).

We will assign an RMA number to the product to be repaired and we will authorize the return of material. We will return You via fax the RMA form with our authorization.

In the product shipment you are kindly requested to include:

  • delivery note for the good(s) returning
  • a copy of the relevant RMA module (and a copy of the invoice if required)

For any info request on the repaired product, always refer to the RMA number that we assigned.

Please send us the goods CARRIAGE FREE without charging us for duty and tax (i.e. delivery duty and tax included to us). We do not accept shipment by mail because of theft or damage risks.

RULES FOR EXTRA EEC COUNTRIES

If Your company is located in an extra EEC Country, please contact us at support@algodue.it

Thanks for your cooperation.

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